1. Introduction
Fantasy Facez ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website at www.fantasyfacez.com.au or when you contact us to book our services.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our website, you consent to the practices described in this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
- Contact information: Your name, email address, phone number and suburb/location.
- Event information: Event type, event date, approximate number of guests and additional details you provide in our booking form.
- Usage data: Information about how you use our website, including pages visited, time spent on pages, browser type and IP address (collected anonymously via Google Analytics).
- Communications: Any messages or correspondence you send us via email, our contact form or social media.
We only collect personal information that is necessary for the purpose of providing our services and responding to your enquiries.
3. How We Collect Your Information
We collect personal information in the following ways:
- Directly from you: When you fill in our online booking enquiry form, send us an email, or contact us by phone.
- Automatically: When you browse our website, we may collect anonymised usage data via Google Analytics cookies.
- Via social media: If you contact us through Facebook or Instagram, we receive information as permitted by those platforms.
4. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your booking enquiry and communicate with you about your event.
- To process and manage your booking and confirm arrangements.
- To send you relevant information about our services (only where you have consented).
- To improve our website and services using anonymised analytics data.
- To comply with our legal obligations.
We will not use your personal information for any purpose other than those described above without your consent, unless required or permitted by law.
5. How We Store Your Information
Booking enquiry information submitted through our contact form is stored securely in Google Sheets (a Google Workspace product). Google's privacy practices are governed by Google's Privacy Policy, available at policies.google.com/privacy.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We regularly review our security practices.
We retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law.
6. Sharing Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information with:
- Our team members: Artists and staff involved in delivering your event, on a need-to-know basis.
- Service providers: Third-party services we use to operate our business, such as Google (Analytics and Sheets), subject to their own privacy policies.
- Legal requirements: If required by law, court order or government authority.
7. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how users interact with our website. The information generated (including your IP address) is transmitted to and stored by Google on servers in the United States.
Google Analytics collects data anonymously and does not identify individual users. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
8. Cookies
Our website uses cookies — small text files stored on your device — primarily through Google Analytics. These cookies help us understand how visitors use our site so we can improve your experience.
You can choose to disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.
9. Social Media Links
Our website includes links to our Facebook and Instagram profiles. When you click these links, you will be redirected to those platforms, which have their own privacy policies. We are not responsible for the privacy practices of those third-party platforms.
10. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or incomplete personal information.
- Request deletion of your personal information (subject to any legal obligations to retain it).
- Opt out of receiving marketing communications from us at any time.
- Make a complaint if you believe we have breached your privacy rights.
To exercise any of these rights, please contact us at hello@fantasyfacez.com.au. We will respond to your request within 30 days.
11. Children's Privacy
Our services are primarily directed at families and event organisers. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
12. Photography & Images on This Website
All photographs and images displayed on the Fantasy Facez website were taken at events with the knowledge and consent of the individuals involved. We respect the privacy and image rights of every person who appears in our photos.
Right to Request Removal: If you appear in a photograph on this website and would like it removed, please contact us at hello@fantasyfacez.com.au with a description or link to the image. We will remove it promptly — within 5 business days of receiving your request — and at no cost to you.
We encourage anyone with concerns about a specific image to reach out directly. No legal process is required; a simple email is sufficient.
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
15. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance at hello@fantasyfacez.com.au. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
16. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@fantasyfacez.com.au
- Location: Greater Melbourne, Victoria, Australia